Frequently Asked Questions About Owning a Franchise

Lightspeed Restoration provides comprehensive training that covers both the restoration industry and core business operations. This includes hands-on water damage training at our own IICRC-approved Flood House, giving you real-world experience from day one.

In addition, franchisees and their teams receive IICRC certification training in a range of services, including smoke damage, mold remediation, and indoor air quality—equipping you with the expertise needed to confidently operate and grow your business.

Xcelerate is our remarkable restoration-focused customer relationship management (CRM) system. This software makes it easier for you to perform quality reporting, tracking, and job management. We chose it specifically for the restoration business as a complete tool for both customer and project management. Xcelerate handles everything from proposals and payments to financial reports. 

The more potential customers recognize your name, the more likely they are to trust you with their business. Through the Lightspeed Restoration National Advertising Fund (NAF), your contributions support strategic national campaigns designed to build strong, top-of-mind brand awareness.

In addition, you’ll benefit from robust local marketing support, including your own professionally designed website, a comprehensive local marketing toolkit, and guidance on email campaigns and social media strategies.

We’ll help you build and grow your restoration business with comprehensive, ongoing support designed to keep your operations running smoothly, scale with confidence, and drive long-term success. From unlimited executive, estimating, and technical support to large-scale project assistance from our National Service Team, you’ll have expert guidance when you need it most.

You’ll also benefit from a web-based software platform and modern technology that streamline job flow, along with access to online manuals and turnkey marketing programs. Additional advantages include our National Account Program with net 30-day payment terms, 24/7 call center support, and an annual convention that keeps you connected, informed, and inspired.

You’re never on your own when you join Lightspeed Restoration. Our experienced trainers and restoration experts are always available to provide guidance and help you navigate challenges as they arise.

In addition, you’ll become part of a strong network of fellow franchise owners who share insights and best practices. Backed by a knowledgeable franchise management team, you’ll have the support, tools, and expertise needed to confidently handle whatever comes your way in the restoration business.